Shipping/Returns Policy

Shipping and Returns


Delivery

Important:  a request by the customer for a delivery to be "no signature required", or "leave at front door"  means that once the product tracking shows to be with courier it is your responsibility.  Once tracking shows delivered we have no responsibility if missing or stolen as without a signature on delivery, we can claim no insurance from the supplier or courier company.   

Once the seller has confirmed acceptance of the buyer's order, the seller will endeavor to dispatch the buyer's order within 3-7 business days unless a different time frame is specified in relation to a particular product. If the seller is unable to dispatch the buyer's order within the time frame specified the seller will endeavor to contact the buyer and advise the buyer of the expected dispatch date. 

The seller reserves the right to dispatch the buyer's order in one delivery or by installments. Failure to deliver any installment shall not entitle the buyer to repudiate the contract as to any installments already delivered. The buyer may cancel any undelivered installments up until the installment is confirmed.

Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation and the seller will not be liable for any loss, expense, or other damage caused by any delay in delivery.

The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). The seller will not be responsible for any order that is delivered in accordance with the buyers delivery instructions. 

Signature required deliveries are covered by the couriers insurance policy.  For non-signature deliveries if NZ post driver GPS shows delivered then there is no further warranty

New Zealand law requires all international packages to have attached customs documentation, which describes the goods being sent and their cost.

Returns

Goods supplied in accordance with the buyer's order can only be returned with the express approval of the seller.
  1. Requests to return goods must be submitted within 10 days from the date of shipping and the original invoice number must be quoted.
  2. Where goods are accepted (for credit or refund at the sellers discretion) they must be delivered at the buyer's expense into the seller's store or warehouse in original condition and packaging. Once product is opened, it is the property of the buyer. Returned products are the buyer's responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit.
  3. The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 15% of the invoice priced and levied at the seller's absolute discretion.
  4. Any refunds (at the sellers discretion) will be refunded in the form of the original payment method used by the buyer.
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